Refund policy

Returns

Due to the surprise and curated nature of our mystery boxes and mystery scoops, all sales are final and we do not accept returns or exchanges based on personal preference, duplicate items, or dissatisfaction with the mystery contents.

Please review product descriptions carefully before placing your order.

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Damaged or Incorrect Orders

We want every Tiny Vault experience to be a happy one.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:

📧: thetinyvault.co@gmail.com

Please include:

Your order number

A description of the issue

Clear photos of the item and packaging

 

We will review the issue and work to provide a replacement, store credit, or refund when appropriate.

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Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, The Tiny Vault is not responsible for lost or stolen packages.

If your package is missing, please contact the shipping carrier directly. We will gladly assist you with tracking information when available.

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Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

After processing begins, orders cannot be canceled.

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Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

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Contact Us

If you have any questions regarding your order, please contact us at:

📧: thetinyvault.co@gmail.com

We are always happy to help.